Job Description
Essential skills:
- Provide technical support to internal users on IT-related issues including software, hardware, network, and peripherals.
- Troubleshoot and diagnose problems, utilizing remote support tools, diagnostic utilities, and technical knowledge to resolve issues promptly.
- Escalate complex issues to higher levels of support or relevant teams for resolution and follow up to ensure closure.
- Monitor and maintain computer systems, networks, servers, and related infrastructure.
- Perform routine maintenance tasks such as system updates, patches, backups, and system performance optimization.
- Assist in the deployment, configuration, and maintenance of IT hardware, software, and systems.
- Coordinate with vendors and IT procurement for purchasing, licensing, and maintenance of IT equipment and software.
Nice to have skills:
- Strong knowledge of IT systems, hardware, software, and network infrastructure.
- Experience in troubleshooting and resolving technical issues across various platforms .
- Advance skills in using Microsoft Office 365, MS Teams, Excel and working collaboratively on platforms such as Share-Point.
- Good knowledge of spreadsheets, Administration skills, Data entry, Document management.
- Experience in system administration tasks such as user management, account provisioning, and access control.
Job Type: Full-time
Shift:
- Day shift
Ability to commute/relocate:
- Adyar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Azure: 1 year (Required)
- BIOS Administration: 1 year (Required)
- Hardware and software troubleshoot: 1 year (Required)
- system audit: 1 year (Required)
- sharepoint site creation: 1 year (Required)
- Active Directory: 1 year (Required)
Work Location: In person
